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Emergency Contact

What Is An Emergency?

A serious, unexpected, and often dangerous situation requiring immediate action. The following are considered emergencies:
  • Any life/death situation
  • A violent assault
  • An arrest
  • Civil unrest, natural disaster in the host country

UCEAP Emergency Telephone Number

24-hours, 7 days a week: +1 (805) 893-4762
If seriously injured or sick, get medical attention at the closest medical facility and contact the local UCEAP representative.  

Other Important Emergency Information and Contacts

  • Carry the local emergency contact information with you at all times.
  • If you do not have access to local or UCEAP Study Center emergency contact information: Contact the University of California 24/7 emergency assistance provider, United Healthcare Global, international collect, 1 (410) 453-6330 or email  To place an international collect call, use a local access number for a collect call operator.

  • Your UCEAP insurance policy number is ADDN 04834823. Your insurance card is here.

UCEAP Safety Information

UCEAP works with students, faculty, and staff, to minimize risk while traveling by: 
  • Providing pre-departure and onsite orientations and comprehensive pre-departure guides to facilitate preparation.
  • Monitoring international security situations.
  • Assisting students during an emergency.
  • Offering a 24-hour emergency line.
UCEAP's emergency contingency plan is activated immediately after an incident. The UCEAP response team in California and abroad are experienced and knowledgeable about emergency preparedness and incident management, and can be reached 24/7.

UCEAP has a dedicated 24/7 unit in charge of health, safety, and emergency response. The unit remains in close contact with the U.S. Department of State, U.S. diplomatic security, UC international security provider, WorldAware, and official health agencies. 
UCEAP and its 24/7 security providers, operate an emergency response system of four security levels to categorize the situation in a given country, or location, depending on the risk to individual students, or the group of students and faculty, and a four-phased approach in response to relocation or evacuation triggers. Certain situations may call for an expedited response moving quickly through all four phases or moving directly to the third or fourth phase, but the intent remains the same, in that a set approach is followed rather than an ad hoc response.
UCEAP is  prepared to respond should the security situation drastically deteriorate.

U.S. Department of State and U.S.Missions Abroad

The Department of State Office of American Citizen Services and Crisis Management (ACS) assists Americans whenever and wherever they can. ACS administers the Consular Information Program, which informs the public of conditions abroad that may affect their safety and security.  ACS operates a 24-hour Duty Officer Program.
For a list of U.S. Diplomatic Missions around the world, refer to the State Department website, US Embassy.
To contact the Department of State in the U.S. call 1-888-407-4747 and 202-501-4444 from outside the U.S.  
Register with the free online USDOS STEP program to receive the latest travel updates and information. Have your U.S. passport number and expiration date handy.  

All sources of information are corroborated before distribution. If there is any important information about security or updates, UCEAP will publish it on this website. University of California Education Abroad Program considers the health, safety and security of UCEAP participants seriously and provides reliable and timely information to help students make informed decisions regarding their health and personal safety abroad.

UCEAP International Health and Safety Protocols

The University of California Education Abroad Program (UCEAP) strives to promote a safe environment for students, faculty, and staff, and to offer reliable information on health precautions and potential risks that students should consider when studying and traveling abroad. Safety on UCEAP is a shared responsibility and requires students to be well-informed and active participants in their own well-being overseas.

UCEAP provides students with health and safety information through pre-departure and onsite orientations and online pre-departure documentation so students and parents can enhance their own research with updated information. Also, experienced staff in California and abroad are ready to answer questions from students and their parents.
The UCEAP International Health, Safety, and Emergency Response (IHS&ER) Unit is dedicated to international health and safety related to UCEAP programming around the world. IHS&ER in California and the UC Study Center and partners abroad monitor worldwide events daily and strive for timely reporting accuracy. During an emergency, a response team in California and abroad will coordinate a response.  Depending on the nature of the emergency, contingency plans are in place.
UCEAP works closely with UCEAP staff, faculty and partners abroad, UC emergency assistance providers, the U.S. Government, international organizations, NGOs, and other US institutions of higher education with students in the country, to share critical security and health information, monitor threats, reassess plans and strategies, and coordinate communication. UCEAP also partners with local UCEAP faculty and staff, and host country officials to coordinate the safe evacuation of students when necessary.
In the event of an emergency, UCEAP will trigger its emergency response protocol, which define lines of communication, resources and responses to emergency situations overseas and partners with local UCEAP faculty, staff, its partners, and host country officials to coordinate emergency planning and response.
The University of California Office of the President, Risk Services has contracted with the following travel assistance and insurance providers: iJET Intelligent Risk Systems, United Healthcare Global (UHCG), and CHUBB USA. iJET and UHCG provide worldwide assistance to UCEAP travelers during emergency situations. iJET provides real time intelligence and travel alerts designed to keep all UC travelers informed throughout their trip.  All UCEAP students are automatically registered with iJET to receive travel information and alerts for their destination.

UCEAP Emergency Contingency Plans

University of California Education Abroad Program (UCEAP) operates an emergency response system in line with its international security provider based on four security levels to categorize the situation in a given country, or location, depending on the risk to individual students, or the group of students and faculty.  It also follows a four-phased approach in response to relocation or evacuation triggers. Certain situations may call for an expedited response moving quickly through all four phases or moving directly to the third or fourth phase, but the intent would remain the same; a set approach is followed. The need to safely relocate or evacuate students and faculty often happens in an atmosphere of crisis and chaos so preparedness is crucial for UCEAP to be able to respond effectively and quickly to a changing security situation.
UCEAP will relocate or evacuate students and faculty from a location to ensure they are not exposed to unnecessary risks.  A reasonable and informed decision is taken before anyone is put in danger. Situations can deteriorate rapidly and media attention with 24-hour reporting (at times uncorroborated) make effective decision-making more complex. Pre-defined  tripwires will prompt a series of actions.  The decision to relocate or evacuate is never easy. Some students will want to remain or feel that UCEAP is overreacting, or acting too cautiously. The decision will be taken by members of the UCEAP Crisis Management Team and the local UCEAP Centers and/or partner institutions working with University of California security providers and UC Office of the President Risk Services. ​​​​​