What Is An Emergency?
A serious, unexpected, and often dangerous situation requiring immediate action. The following are considered emergencies:
- Any life/death situation
- A violent assault
- An arrest
- Civil unrest, natural disaster in the host country
UCEAP Emergency Telephone Number
24-hours, 7 days a week: +1 (805) 893-4762
If seriously injured or sick, get medical attention at the closest medical facility and contact the local UCEAP representative.
Other Important Emergency Information and Contacts
- Carry the local emergency contact information with you at all times.
If you do not have access to local or UCEAP Study Center emergency contact information: Contact the University of California 24/7 emergency assistance provider, United Healthcare Global Assistance, international collect, 1 (410) 453-6330 or email firstname.lastname@example.org. To place an international collect call you will need to know the local access number for a collect call operator.
- Your UCEAP insurance policy number is ADDN 04834823. Your insurance card is here.
UCEAP Safety Information
UCEAP works with students, faculty, and staff, to minimize risk while traveling by:
- Providing pre-departure and onsite orientations and comprehensive pre-departure guides to inform students and their families about how to prepare.
- Monitoring international security situations.
- Assisting students during an emergency.
- Offering a 24-hour emergency line.
UCEAP's emergency contingency plan is activated immediately after an incident. The UCEAP response team in California and abroad are experienced and knowledgeable about emergency preparedness and incident management, and can be reached 24/7.
UCEAP has a 24/7 dedicated unit in charge of health, safety, and emergency response. The unit remains in close contact with the U.S. Department of State, U.S. diplomatic security, and official health agencies. The security and health analysts monitor and assess world threats, review and update policies and protocols, and work with the central office and UC campuses in directing and managing responses to all incidents.
UCEAP and its 24/7 security providers, operate an emergency response system of four security levels to categorize the situation in a given country, or location, depending on the risk to individual students, or the group of students and faculty, and a four-phased approach in response to relocation or evacuation triggers. Certain situations may call for an expedited response moving quickly through all four phases or moving directly to the third or fourth phase, but the intent remains the same, in that a set approach is followed rather than an ad hoc response.
UCEAP is prepared to respond should the security situation drastically deteriorate.
U.S. Department of State and U.S. Consulates and Embassies
The Department of State Office of American Citizen Services and Crisis Management (ACS) assists Americans whenever and wherever they can. ACS administers the Consular Information Program, which informs the public of conditions abroad that may affect their safety and security. ACS operates a 24-hour Duty Officer Program.
For a list of U.S. Embassies, Consulates and Diplomatic Missions around the world, refer to the State Department website, US Embassy
To contact the Department of State in the U.S. call 1-888-407-4747 and 202-501-4444 from outside the U.S.
To register with the USDOS STEP free online program to receive the latest travel updates and information, visit https://step.state.gov/STEP/Pages/Common/Citizenship.aspx. You will be asked for your U.S. passport number and expiration date.