As a UCEAP participant you are automatically covered by UCEAP insurance anywhere in the world 14 days before the official start of the program and up to
31 days after the official end of the program.
See specific contact information and claim forms below.
Make sure you are covered by insurance before and after UCEAP.
READ AND UNDERSTAND IMPORTANT INSURANCE INFORMATION| Item |
Review Before |
Documents |
Reviewed  |
|---|
| |
A |
Your departure date |
Important Summary of Insurance Plans and Deadlines
|
|
B |
Your departure date |
UCEAP Insurance Plan
|
|
Contact Information
24/7 Travel and Emergency Assistance while abroad
For emergency travel assistance services including medical referrals:
Europ Assistance
Phone: 1+ (866) 451-7606 (inside the U.S.)
Phone: (011-202) 828-5896 (collect calls outside the U.S.)
E-mail: OPS@europassistance-usa.com
For online enrollment in extension or gap insurance
Claims
For all claim inquiries, contact:
Administrative Concepts, Inc. (ACI)
Phone: 1+ (888) 293-9229 (inside the U.S.)
Phone: (011-610) 293-9229 (outside the U.S.)
Fax: 1+ (610) 293-9299
Email: claims@visit-aci.com
Mail claims to:
Administrative Concepts, Inc.
994 Old Eagle School Road, Suite 1005
Wayne, PA 19087
Claim Forms
Electronic Claims Submission
It is a two-step process: 1) create an online account with ACI and submit a claim 2) Scan receipts, and other supporting documentation, and email them as an attachment to the ACI email: claims@visit-aci.com
Free online registration for online services with ACI claims
You will need the UCEAP policy number, which appears on your insurance card. The complete policy number should be entered, letters included, all capitals no dashes or spaces.
The member ID requested is your UC ID number
After registration you can:
- File a claim
- Have immediate access to your information
- Contact ACI directly with questions
- Find out about your claim status
Contact for Gap, Extension, and Dependent Coverage
Alex Zeron, Mercer Health & Benefits
1166 Avenue of the Americas, New York, NY 10036
Phone: +1 (212) 345-8910
Fax: +1 (212) 948-8320
E-mail: alex.zeron@mercer.com