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Emergency Contact

What Is An Emergency?

A serious, unexpected, and often dangerous situation requiring immediate action. The following are considered emergencies:
 
  • Any life/death situation
  • A violent assault
  • An arrest
  • Civil unrest, natural disaster in the host country

UCEAP Emergency Telephone Number

24-hours, 7 days a week: +1 (805) 893-4762
If seriously injured or sick, get medical attention at the closest medical facility and contact the local UCEAP representative.  
 

Other Important Emergency Information and Contacts

 
  • Carry the local emergency contact information with you at all times.
  • If you do not have access to local or UCEAP Study Center emergency contact information: Contact the University of California 24/7 emergency assistance provider, United Healthcare Global, international collect, 1 (410) 453-6330 or email assistance@uhcglobal.com.  To place an international collect call you will need to know the local access number for a collect call operator.

  • Your UCEAP insurance policy number is ADDN 04834823. Your insurance card is here.

UCEAP Safety Information

UCEAP works with students, faculty, and staff, to minimize risk while traveling by: 
  • Providing pre-departure and onsite orientations and comprehensive pre-departure guides to inform students and their families about how to prepare.
  • Monitoring international security situations.
  • Assisting students during an emergency.
  • Offering a 24-hour emergency line.
UCEAP's emergency contingency plan is activated immediately after an incident. The UCEAP response team in California and abroad are experienced and knowledgeable about emergency preparedness and incident management, and can be reached 24/7.

UCEAP has a 24/7 dedicated unit in charge of health, safety, and emergency response. The unit remains in close contact with the U.S. Department of State, U.S. diplomatic security, and official health agencies. The security and health analysts monitor and assess world threats, review and update policies and protocols, and work with the central office and UC campuses in directing and managing responses to all incidents.
 
UCEAP and its 24/7 security providers, operate an emergency response system of four security levels to categorize the situation in a given country, or location, depending on the risk to individual students, or the group of students and faculty, and a four-phased approach in response to relocation or evacuation triggers. Certain situations may call for an expedited response moving quickly through all four phases or moving directly to the third or fourth phase, but the intent remains the same, in that a set approach is followed rather than an ad hoc response.
 
UCEAP is  prepared to respond should the security situation drastically deteriorate.

U.S. Department of State and U.S.Missions Abroad

The Department of State Office of American Citizen Services and Crisis Management (ACS) assists Americans whenever and wherever they can. ACS administers the Consular Information Program, which informs the public of conditions abroad that may affect their safety and security.  ACS operates a 24-hour Duty Officer Program.
 
For a list of U.S. Diplomatic Missions around the world, refer to the State Department website, US Embassy.
 
To contact the Department of State in the U.S. call 1-888-407-4747 and 202-501-4444 from outside the U.S.  
 
Register with the free online USDOS STEP program to receive the latest travel updates and information. Have your U.S. passport number and expiration date handy.  

UCEAP International Health and Safety Protocols

The University of California Education Abroad Program (UCEAP) is committed to promoting a safe environment for students, faculty, and staff, and to offering reliable information health precautions and potential risks. Safety on UCEAP is a shared responsibility and requires students to be well-informed and active participants in their own well-being overseas. UCEAP provides students with health and safety information through pre-departure and onsite orientations and online pre-departure documentation so students and parents are prepared with updated information. Experienced staff are ready to answer questions from students and their parents.
 
The UCEAP International Health, Safety, and Emergency Response unit is dedicated to international health and safety related to UCEAP programming around the world. The UCEAP International Health, Safety, and Emergency Response unit in California and the UC Study Center and partners abroad monitor worldwide events daily and strive for timely reporting accuracy. During an emergency, a response team in California and abroad will be responsible for coordinating a response.  Depending on the nature of the emergency, contingency plans are in place.
 
UCEAP works closely with UCEAP staff, faculty and partners abroad, the U.S. Government, international organizations, NGOs, and other US institutions of higher education with students in the country, to share critical security and health information, monitor threats, reassess plans and strategies, and coordinate communication. UCEAP also partners with local UCEAP faculty and staff, and host country officials to coordinate emergency planning and response.
 
In the event of an emergency, UCEAP will trigger its emergency response protocol, which define lines of communication, resources and responses to emergency situations overseas and partners with local UCEAP faculty, staff, its partners, and host country officials to coordinate emergency planning and response.
 
The University of California Office of the President, Risk Services has contracted with the following travel assistance and insurance providers: iJET Intelligent Risk Systems, United Healthcare Global (UHCG), and ACE-USA. iJET and UHCG provide worldwide assistance to UCEAP travelers during emergency situations. iJET provides real time intelligence and travel alerts designed to keep all UC travelers informed throughout their trip.  All UCEAP students are automatically registered with iJET to receive travel information and alerts for their destination.
 
All sources of information are corroborated before distribution. If there is any important information about security or updates, UCEAP will publish it on this website.
 
UCEAP Emergency Contingency Plans
University of California Education Abroad Program operates an emergency response system based on four security levels to categorize the situation in a given country, or location, depending on the risk to individual students, or the group of students and faculty, and a four-phased approach in response to relocation or evacuation triggers. Certain situations may call for an expedited response moving quickly through all four phases or moving directly to the third or fourth phase, but the intent would remain the same; a set approach is followed. The need to relocate or evacuate students and faculty often happens in an atmosphere of crisis and chaos so preparedness is crucial for UCEAP to be able to respond effectively and quickly to a changing security situation.

UCEAP will relocate or evacuate students and faculty from a location to ensure they are not exposed to unnecessary risks.  This decision is taken before anyone is put in danger. Situations can deteriorate rapidly and media attention with 24-hour reporting (at times uncorroborated) make effective decision-making more complex. Pre-defined  tripwires will prompt a series of actions.  The decision to relocate or evacuate is never easy. Some students will want to remain or feel that UCEAP is overreacting, or acting too cautiously. The decision will be taken by members of the UCEAP Crisis Management Team and the local UCEAP Centers and/or partner institutions working with University of California security providers and UC Office of the President Risk Services.   
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