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IT Study Center SupportWelcome to the EAP Study Center IT Support web page. This page was developed to answer technical questions and provide IT related policy and procedure information, volume licensed software downloads, and helpdesk contact information. If you have any questions or comments regarding the material presented on this page, or are in need of UCEAP technical support, contact scsupport@eap.ucop.edu. Hardware/Software ProcurementThe following links contain information on the process of ordering new equipment (hardware or software) for your location. When visiting these pages you will be presented with recommended hardware as well as the procedure for ordering.
Software Downloads(Username/Password required) UOEAP provides volume license copies of Microsoft Office and Symantec Antivirus software to supported sites. These links require a Username and Password for authorization. If you do not have a username or password, or have forgotten either, contact the EAP helpdesk at scsupport@eap.ucop.edu. Note: Software is provided for UC Study Center Office use only. Only UCEAP purchased office computers that have been entered into the UCEAP database inventory system are elligible. Inventory is a legal requirement for volume licenses. Any other use of the following software is strictly prohibited. Each License is subject to approval by the UCEAP IT department. The following links will enable you to download the most recent copies of EAP-licensed software:
Inventory ManagementEAP has developed a new inventory management system: Belmanage. The purpose of this system is to determine EAP-supported computers' hardware and software configuration in order for UOEAP to better recommend hardware and software upgrades for users. Once the client is installed, UOEAP will know whether or not your systems need to be upgraded.
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